Follow these steps to recover your ONe-key ID and/or password. Do not create a new ONe-key account.
Click on “Can’t access your account?”
If you forgot your ONe-key ID, select “I forgot my ONe-key ID” and click Get Help Now
Type in the e-mail address used for your ONe-key registration and click “Continue”.
Your ID will be sent to that email address. Retrieve your ONe-key ID from your email. Follow these additional instructions:
The email will be similar to the image below and will list your username. Write it down and keep it where you can easily retrieve it later.
If you forgot your password, select “I forgot my password” and click “Get Help Now”.
Type in your ONe-key ID (username) and click “Continue”:
The set of security questions you created will appear (the image below is an example). Answer your password recovery questions accurately and click “Check Answers”:
Type in your new password. Write down your new password and keep it where you can easily retrieve it later.
You can attempt to recover either of these by following the steps above. Often, they will trigger you to remember one or the other without clicking the “I forgot both my ONe-key ID and password”.
If you cannot recover your username and/or password, contact the Provincial Recording Office at 1-888-415-9845, for further instructions. DO NOT contact ONe-key or ServiceOntario unless we specifically direct you to do so.